The report by The Washington Post where thousands of Zoom video calls left exposed on open Web stirs the global concern over security issues using video conferencing software.
While the debate and fixing is still in progress, there are at least 3 things we can learn from this Zoom’s story:
- The Untold Story
From Conspiracy’s Perspective - Risk Management and Crisis Management
From Business / Entrepreneur’s Perspective - Self Protection in The Digital World
From User’s Point of View
The Untold Story
Given the background of the founder and how the company came into existence, this could be part of a business war within industry itself – highly it is – even a geopolitical one.
Things like buying out competition at a cheaper price, if not, no cost at all to the beneficiary.
You don’t anticipate in the ring of fight if you are not one of the stakeholders or insiders, what happens behind the scene remain conspiracy theory to the masses.
As an entrepreneur, you don’t get such challenges when you are not big enough to appear in the radar.
The inconvenient truth is, most people would be just part of the chess piece in the players’ game.
You need to think and have the power to relate in order to look beyond what is being presented at the surface.
Risk Management and Crisis Management
Zoom never expected they will grow such big in this market segment of personal video conferencing.
... we did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home. We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate when the platform was conceived. ~ A Message to Our Users, APRIL 1, 2020 BY ERIC S. YUAN
Your foresight determines how far you may go
Risk management and crisis management are equally important to any business, especially in the highly connected digital world.
With 24/7/365 access comes 24/7/365 security risk. Never underestimate what could happen in split second.
A crisis may bring you down, but it can make you stronger as well.
How you react, response and manoeuvre through the crisis will determine whether you are the fittest and smartest for survival.
Life finds a way.
Self Protection in The Digital World
Other than the steps to secure the use of Zoom, users should look at the overall security when it comes to using digitalized services.
No cloud services is 100% secure.
There will always be a key to any lock. They come in pairs. Someone can code it, someone can decode it eventually.
Self protection is the key, both the real and virtual world. It is our responsibility to take care of our privacy and security.
Knowing how to use the tools is our first line of defense.
Can We Stay Safe on Video Calls? Yes, we can.
Credits: To all the great minds behind social media groups. META-minds.
Further Readings:
Safety and Security While Video Conferencing with Zoom
Use Zoom? Here Are 7 Essential Steps You Can Take To Secure It
